Support (Archived)

If you need support or you have a question about Granola Arcade controllers, you can get help in two places:

I accept returns within 30 days of receiving your controller. But if you are having problems, let's try some troubleshooting first!

Common issues

Where is the manual?

The full manual for GP2040-CE can be found on their website.

How do I change consoles?

You change consoles by holding down different buttons as you plug in the controller:

  • B1 for Nintendo Switch
  • B2 for XInput/PC (default)
  • B3 for DirectInput/PS3
  • B4 for PS4
  • R2 for Keyboard

The buttons are labeled on the TrailMix and Raindrop PCB (look under the button caps!)

My controller is not working on PS4!

Plug in the controller while holding down the B4 button to get to PS4 mode. If you aren’t sure if you did this step properly, you can plug the controller into a PC and go to “Set up USB game controllers” and make sure it says PS4.

Once you plug in a controller into the PS4 (or PS5 using a converter), you need to press the PS button to log in with your Playstation profile. The PS button is “A1” by default (third menu button from the right).

How do I care for my stick?

The case and button caps are printed from PLA plastic. They should be plenty durable, but cannot survive high temperatures (above ~130°F/~55°C). So don’t leave them in a hot car, they will warp.

As for cleaning, I recommend isopropyl alcohol (70% or higher concentration) and paper towels to wipe down the surfaces. The switches are rated for 50 million cycles and should last as long as you own the controller.

My direction buttons quit working!

The d-pad mode was probably changed accidentally. You can change it back by holding S1+S2+Left. S1 and S2 are the two right-most menu buttons. For more info see the manual here.

How do I take my TrailMix apart?

You can pull the PCB away from the case by bending it back slightly until it pops out. Check the video here:

How do I take my Raindrop apart?

You can remove the button switches just by pulling them out - they are in hotswap sockets, so you can insert them back in this way as well. Once the switches are removed, if you want to remove the PCB from the case, you can either reach in with pliers and pull the PCB out, or just shake/knock it gently on a soft surface until the PCB comes out far enough to grab with your fingers. That’s all there is to it!

The buttons on my Raindrop seem offset. What do I do?

See the video here:

 My button cap broke off! What can I do?

While this shouldn’t happen with normal play, sometimes caps are damaged in transit or are just plain defective. If you got your controller recently and it has a broken cap, please reach out to me on Etsy or through the discord, I am happy to help out. If you have access to a soldering iron, you can replace the switch by removing the PCB from the case and then desoldering the switch from the board. But if you don’t have a soldering iron, you can still repair the switch by taking it apart in place and putting replacement parts in. Here is a video explaining how to repair a broken cap using this process:

I have a sticky button, what do I do?

While the Choc V2 caps are more durable than the Choc V1, they are more susceptible to “sticky buttons” if they have a print defect or are exposed to high temperatures. I test each button thoroughly before sending it out, but in case you experience this issue, please reach out over Etsy or in the Discord and I will happily send you a replacement switch or cap.

I have a loose switch, what do I do?

For the Raindrop, you can replace the switch easily using the hotswap sockets. If the socket is too loose to reliably hold the switch in place, you can try this repair:

For the TrailMix, if your switch has come up away from the PCB, it will unfortunately need soldering to fix. You can usually get away with re-melting the existing solder on the PCB and pushing the switch back in place. I use lead free solder at 400C/750F. If you need more help, don't hesitate to reach out.